COVID-19

As new restrictions continue to be implemented to limit the spread of COVID-19, Hiawatha Implement is a critical infrastructure supplier as designated by the Cybersecurity and Infrastructure Security Agency (CISA) of the Department of Homeland Security. Thus, Hiawatha Implement will continue our essential operations so that we continue to support our customers.  We are taking steps to protect the health and safety of our employees, customers, suppliers and their families while doing our part to help stop the spread of COVID-19.

We will remain open for business during our regular operating hours. We are asking customers to limit access to our locations while we continue to serve you safely.  Our staff is available via phone or email to provide parts, service, and sales support.  Detailed options for each are provided below.

GENERAL

• Please do not visit us in person if you have any symptoms or have been sick in the past few days or have spent time with any individuals who are sick.
• We intend to maintain our normal Monday to Saturday business hours at each location.
• Please don’t think we are rude when we avoid personal contact and maintain a social distance of 6 feet as you are important to us and we certainly appreciate your business.
• We have provided hand sanitizer stations at our front entrances.  Please sanitize your hands when entering one of our locations.

PARTS CHANGES

• Parts orders can be placed via online or telephone.
  o Phone - Hiawatha – 785-742-7121 or Mound City – 660-442-3814
  o Online at our Customer portal:  www.hiawathaimplement.dealercustomerportal.com
• Parts pick-up can be done at our locations via curbside delivery.
• We can arrange to ship/deliver your parts to your place of business.

SERVICE CHANGES

• When dropping a machine off for service you may communicate via telephone with our service staff to discuss items needed for service.
• Field Service will still be available as usual, but we ask that you assist us in minimizing the personal contact on the job-site.

SALES CHANGES

• We will continue to be fully engaged in selling. Transactions may be conducted in different manners to help minimize the potential spread of any disease.
• We have a full line up of equipment in our inventory to help you take care of your needs.

We appreciate your business and understanding through these unchartered times. We are monitoring this changing situation and will make changes to the above outlined processes as required. Hiawatha Implement is committed to providing the quality service and support you have come to know from us. If you should have any questions please feel free to contact us at [email protected] or reach out to our local management staff.

-Hiawatha Implement Team